Welcome to Stoneshaw Estates
Stoneshaw Estates was formed in 2008 with the housing market in a poor state of health so we knew we really had to offer exceptional service to our customers to survive in this competitive business.
16 years on, and with over 40 awards under our belt including the ESTAS Best Letting Agent In The UK 2024, British Property Awards Best Sales & Letting Agent In Dagenham 2023, the ESTAS Best Letting Agent In Essex for the last 6 years and ESTAS Best Letting Agent In South East Region 10 times in the last 14 years, we have gone from strength to strength whilst striving to always improve but remembering where we came from and what we stand for.
Our principals are very straight forward, get results for our clients whilst giving a level of professionalism and service that is second to none and the awards we have won, which are voted for by our clients, show that we are true to our word.
In 2014 we appeared on the BBC2 documentary "Under Offer! Estate Agents On The Job" which gave an insight into how much the sales and lettings market has changed and how we run our business.
With over 30 years of experience in the local market our friendly staff have the knowledge and expertise to deal with all aspects of selling, renting, mortgages and property management.
View full list of awards we have won
Meet the Team
Darren Griffiths - Director of Sales & Lettings
Wendy Claydon - Sales Progressor & Letting Manager
Lisa Kieran - Senior Sales/Lettings Negotiator
Grace Hunter - Sales/Lettings Negotiator
Jo Cavalier - Property Maintenance Manager
Stoneshaw Estates is a member of The Property Ombudsman redress scheme.
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
We are a member of the Money Shield Client Money Protection Scheme.
