Welcome to Stoneshaw Estates

Stoneshaw Estates was formed in 2008 with the housing market in a poor state of health so we knew we really had to offer exceptional service to our customers to survive in this competitive business.

13 years on, and with a string of awards under our belt including the ESTAS Best Estate Agent In South East Region Gold Award 2018 & Silver Award 2019, Best Letting Agent In Essex Gold Awards for both Landlords & Tenants, we have gone from strength to strength whilst striving to always improve but remembering where we came from and what we stand for.

Our principals are very straight forward, get results for our clients whilst giving a level of professionalism and service that is second to none and the awards we have won, which are voted for by our clients, show that we are true to our word.

In 2014 we appeared on the BBC2 documentary "Under Offer! Estate Agents On The Job" which gave an insight into how much the sales and lettings market has changed and how we run our business.

With over 25 years of experience in the local market our friendly staff have the knowledge and expertise to deal with all aspects of selling, renting, mortgages and property management.

View full list of awards we have won

Meet the Team

The Team

Darren Griffiths - Director of Sales & Lettings

Chelsea Paterson - Senior Negotiator/Sales Progressor

Wendy Ward - Sales/Lettings Negotiator

Lisa Kieran - Sales/Lettings Negotiator

Nathan Kidley - Sales/Lettings Negotiator

Gabby Timms - Sales/Lettings Negotiator

Stoneshaw Estates is a member of The Property Ombudsman redress scheme.

Ombudsman

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

We are a member of the Money Shield Client Money Protection Scheme.